ARTICLES BY THIS AUTHOR
04/24/2023
Being 'Everywhere' – From Gadgets to Customer Relationships
Voice-activated digital assistants have not fully achieved their promise, due to concerns over trust and unclear monetization strategies. The focus should be on working "with" technology to enhance human experiences.
03/27/2023
What’s in my Basket and What’s your Number?
A growing interest across many industries in the latest breakthroughs in generative AI, a new era where humans and intelligent systems will work side by side to create new experiences, services and business outcomes.
12/04/2022
Moving Beyond Digital: The Next Era for Grocers
The era of digitalization in grocery may be essentially over