Winning with shoppers in a world of constant change requires retailers to adjust their thinking about the shopper journey and the role of the store experience. Long project lead times and even longer rollouts with uncertain outcomes have given way to a new age of urgency, agility and openness.  COVID-19 has taught the industry the importance of moving fast and remaining flexible, attributes that will grow in importance in 2021. For a fresh perspective on the road ahead, store experience and self-service leader Diebold-Nixdorf shares its unique philosophy and recommendations on how retailers can capitalize on rapidly changing shopper behaviors in a dynamic market.